Top FAQs

 

What documents are required for opening a Live Account?

The following documents are required for opening an Individual Account:

square One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence.

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

square One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

launchapp small Documents required to open a Corporate Account
launchapp small Documents required to open a Joint Account

I can't login to my account!

This could be due to several reasons:

  • Please ensure that you have a stable internet connection, preferably not a wireless one;
  • Make sure that you have typed in your correct password; it is better to type it in manually, rather than copy and paste it; Remember that passwords are case sensitive and that some letters such as “o” could be mistaken for digits, such as “0” (zero) and vice versa;
  • If you are logging into JForex, make sure you have entered the correct PIN combination; you can find a step-by-step guide on this by clicking here ;
  • Ensure that you have installed the latest Build of the MT4 platform or the latest Java release in case of JForex accounts;
  • In the case of JForex accounts, you could try cleaning the Java cache;

If you still cannot login, please contact us via live chat, phone, email or via the Client Portal Help Desk.

I forgot my password, how do I retrieve it?

Simply submit a “ResetPassword” request via your Client Portal Help Centre or send an email requesting a password reset to support@tier1fx.com .

If sending an email, please include your full name and account login. For security reasons, you must send the request from the email address that we have on record for you.

What is EPM Stop Loss?

Tier1FX EPM (Equity Protection Management) is a remarkable feature that gives you more reliable and flexible control over risk and exposure.

You can set up your own equity drawdown limit, ensuring a more effective protection of your investments. Once your equity falls to the EPM Stop Loss level you have specified, the system will automatically close all open positions and will cancel all pending orders.

launchapp small Read more on Tier1FX EPM Stop Loss .

How does the “Close All Trades” option work?

Clicking the “Close All Trades” button on your Client Portal instantly closes all open positions on your account at market and cancels all pending orders.

In addition, managed accounts, which are part of a MAM, are automatically removed from it. This enables you to close all positions on your account yourself and leave the MAM immediately, at any time.

Should you wish to join the MAM again, please contact our Support Team .

Do you change commission?

Our commission structure depends on the type of account you choose. We offer two main types of accounts:

green square T1 STP Markup where the trading cost is built into the spread.
green square T1 STP Commission where we offer tight interbank spreads and a commission applies.

Both tiers offer significant spread/commission reduction, as your traded volume increases.
To find out more about our unique dynamic trading cost scheme, click here

Do you have a Dealing Desk or STP execution?

Tier1FX is an STP broker.

launchapp small Read more on STP vs Market Maker .

Can I run your platforms on a Mac?

Yes, you can! All our platforms, including MT4, are fully compatible with Mac.

download small You can download MT4 for Mac here

Are your platforms available for Android/iPhone/iPad/Blackberry?

Both T1FX MT4 and JForex offer mobile applications for Android, iPhone and iPad.

They are not currently available for Blackberry and Windows Mobile OS.

How can I fund my account?

You can fund your account via bank transfer, Neteller and Skrill, within your Client Portal “Transfers” section.

How do I withdraw funds?

Simply visit the “Transfers” section within your Client Portal.

Please note that funds can only be withdrawn via the method you used to deposit and profits can only be withdrawn via bank transfer.

What is the minimum deposit amount for opening an account?

The minimum initial deposit for opening an account is EUR 1,000 or the equivalent in other currencies. There is no minimum amount for top-up deposits.

Can I transfer funds between my Live Accounts?

Yes, you can transfer funds between your accounts via the “Internal Transfer” section of your Client Portal.

What are your Margin Requirements? What is your Stopout Level

Once your Margin Level reaches or falls below 100%, (Equity becomes equal to or less than 100% of Margin), the system will automatically begin to close your open positions, starting with the most unprofitable.

In order to limit your exposure, once your Margin Level falls below 100%, you will not be able to place new trades and all pending orders will be cancelled.

launchapp small See more on Margin Requirements and Contract Specifications .

How long is my demo valid for?

MT4 demo accounts are non-expiring by default.

JForex demos are valid for 60 days. Should you require an extended/non-expiry demo, please send an email request to support@tier1fx.com or submit a ticket via the Help Desk on your Client Portal .

Do you offer bonuses?

No, we don’t. Instead, we prefer to focus on providing you with better trading conditions and on-going improvement to your overall trading experience, by investing in industry-lead technology and know-how.