FAQs Accounts

Demo accounts

How long is my Demo Account valid for?

Tier1FX demo accounts are valid for 60 days by default. If you wish to extend this period, please send a request to support@tier1fx.com before the 60-day period is up. Desk on your Client Portal.

Can I have more than one Demo Account?

Yes, you can open an unlimited number of Demo Accounts.

Are trading conditions for Demo Accounts the same as for Live Accounts?

While Demo Accounts aim to replicate real markets and all features and functions of the live platform are available in the demo platform, please remember that demos operate in a simulated market environment.

A key difference between Live and Demo Accounts, for example, is that demo execution does not depend on real-time market liquidity. Another important distinction is that traders may have a different psychological mindset when trading in a simulated, risk-free environment.

Therefore, while practice accounts are an excellent means of getting to know the platform and market basics, please refer to demo trading results and performance with caution.

How do I top-up my demo or change the leverage/initial balance/currency of the account?

Please send an email request to support@tier1fx.com

Is it possible to top-up my Demo?

Yes, please send an email request with the required top-up amount and demo account number to support@tier1fx.com or submit a ticket via the Help Desk on your Client Portal.

Can I fund my Demo Account with real money?

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money.

Once you are ready to start trading live, you can set up a real account within your Client Portal and deposit funds into it.

Can I withdraw profits made on my Demo Account?

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money. Profits, as well as losses, are virtual.

If I have a Live Account already, can I also have a Demo?

Yes, you can have a Demo Account for as long as required.

Opening a Live Account

How do I open a Live Account?

You can open a live account in a few easy steps:

1. Click OPEN A LIVE at the top right-hand corner of the page

2. Complete the online registration form

3. Upload the required documents on your Client Portal

How long does it take for my application to be approved?

Your account will be activated within one business day from submitting your application and supporting documents. In some cases we may require further clarification or additional documents. In such cases, the account approval process may take longer to be finalized.

When can I start trading?

You can start trading as soon as your account is approved and funded.

Can I have more than one Live Account?

Yes, you can have as many Live Accounts as you need. Please note that additional Compliance Approval may be required if you wish to have more than 4 live accounts.

How do I open an additional account?

You can request an additional account via the My Account section on Client Portal or by email to support@tier1fx.com
To request a new account via the Client Portal, simply navigate to section My Accounts and click Add Account in the currency of your choice.
For example, if you would like to have a new EUR account, click the Add EUR Account button and complete the short online request form.

Additional account requests are normally processed within one business day. In some cases, additional documents or information may be required.

I started the registration process but had to stop before it was completed. Can I resume my application?

Yes, you can return to the Live Application form and complete it at any time. Simply login to your Client Portal, click OPEN LIVE ACCOUNT and you will be redirected to where you left off.

Do you accept residents of all countries?

Due to regulatory restrictions, we are unable to accept applications from residents of the following countries: USA, Iran, North Korea.

We are currently able to accept only bank wire transfer as a funding/withdrawal method for following countries (including but not limited to): Afghanistan, Algeria, Angola, Belarus, Benin, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cote d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Gabon, Ghana, Guinea, Guinea Bissau, Guyana, Indonesia, Iran, Iraq, Lao PDR, Liberia, Libya, Madagascar, Malaysia, Mauritania, Myanmar, Niger, Nigeria, North Korea, Pakistan, Panama, Papua New Guinea, Sao Tome and Principe, Somalia, Syria, Togo, Uganda, Yemen.

Types of Accounts

What types of accounts do you offer?

You can see a comparison between the types of accounts we offer here .

I’d like to trade on both MT4 and JForex. Do I need separate Live Accounts?

Yes, you would need a separate Live Account for each platform.

Do you offer Managed Accounts?

Tier1FX offers a number of managed accounts solutions through which the Asset Manager you have chosen to work with can manage and monitor your account. Your Asset Manager will provide you with their customised online registration link and information on the trading fees applicable to the accounts under their managed programs.

Can I open a Joint Account?

Yes, simply select “Joint” as Account Type on the online application form and follow the steps to complete the registration process.

How can I open a Corporate Account?

Yes, simply select “Corporate” as Account Type on the online application form and follow the steps to complete the registration process.

Do you offer Swap-free Accounts?

Yes, swap-free accounts are available for clients of islamic faith. To request a swap-free account, please email us at support@tier1fx.com

Documents

What documents are required to open an Individual Live Account?

We require the following documents:

square One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence.

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

square One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

What documents do we have to submit in order to open a Corporate Account?

The following documents are required to open a Corporate Account:

square Corporate Account Application
square Client Agreement
square Corporate Resolution
square Certificate of Incorporation, Memorandum and Articles of Association:
Please provide copies of these, certified by the Company Secretary or Director.
square Certificate of good standing:
This can be issued from the Registrar of Companies of the country of origin OR from a lawyer/solicitor.
If issued by a lawyer, his/her contact details (address and ID/passport number) need to be included.
square Verification of all Beneficial Owners(1) AND of all persons who have trading authority(2):
This consists of one form of ID and one recent (not older than 3 months) document verifying current residential address for each person(3).
square Proof of Business Address: utility bill or bank statement, not older than 3 months

Please note that further documents may be required, depending on the nature of your business, your application and the type of trading account you are applying for.

(1) – Beneficial Owner: natural persons who hold directly or indirectly 25% shareholding and/or in the company or
beneficiaries that hold 25% of the property of the legal entity).
(2) – Employees granted trading authority do not need to provide verification.
(3) – If any of the Directors and shareholders is a corporate entity, we require the entity’s Memorandum and
Articles of Association, Certificate of Incorporation and verification of the Directors and shareholders.

What documents are required to open a Joint Account?

The following documents are required to open a Joint Account:

square Joint Account Application form
square
Client Agreement
square Verification of both Joint Account holders, including:

1- One valid unexpired form of ID. This can be one of the following:

  • Passport
  • National ID card (front and back side copies)
  • Driving licence

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

2- One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

pencil Please note that further documents may be required depending on the type of the trading account you are applying for.

How do I send you my documents?

Documents can be uploaded directly to the Client Portal during the online registration process.

If you’d prefer to send your documents via email, please feel free to email us scanned copies at applications@tier1fx.com

Can I send only one document if it contains all the required information - for example, my ID card also contains my address?

To better protect you with against fraud and identity theft, we are required by law to obtain two separate proofs of ID and address. If your ID card or driving licence includes your address, you can use these documents as proof of address however you would also need to submit a separate proof of ID, such as your passport.

I am renting/sharing a place and have no utility bills under my name. What should I do?

We can accept documents that show someone else’s name, as well as your own name, however, we cannot accept a document that only shows the name of that other person. If you are not able to provide us with a utility bill or bank statement in your name, we can accept an alternative government-issued document as a proof of address.

Do you accept PO Box numbers?

No, we are obliged by law to obtain a proof of your actual physical residential address.

Do you need copies of both sides of my ID?

Yes, if you choose to submit your ID card, please provide us with copies of both the front and reverse sides.

Do you accept electronically generated documents as proof of address?

To better protect you against fraud and identity theft, we do not accept electronically generated bills or bank statements.

Do you accept documents that are not in English?

Yes, we accept documents in all languages. Please note that occasionally we may contact you for further clarification.

Can I complete the application on paper instead of online?

Yes, you can do that. Account opening forms in PDF format can be found here
Please email us a scanned copy of the completed and signed form, along with supporting documents, to applications@tier1fx.com

Existing Accounts

How do I open an additional Live Account?

You can request an additional account via the My Account section on Client Portal or by email to support@tier1fx.com.
To request a new account via the Client Portal, simply navigate to section My Accounts and click Add Account in the currency of your choice. For example, if you would like to have a new EUR account, click the Add EUR Account button and complete the short online request form.
Additional account requests are normally processed within one business day. In some cases, additional documents or information may be required.

I’d like to have my account managed by a Money Manager. What is the procedure?

Tier1FX offers a number of managed accounts solutions through which the Asset Manager you have chosen to work with can manage and monitor your account. Your Asset Manager will provide you with their customised online registration link and information on the trading fees applicable to the accounts under their managed programs.

My account is managed by an Asset Manager and I no longer want them to trade my account.

You can disconnect your account from the Managed Program at any time, within Tier1FX trading hours, by clicking the “Leave Program” button on your Client Portal. The button is located in the Account Details page of section My Accounts.

After clicking “Leave Program”, all open positions on your account will be closed and the account, along with all remaining funds, will be automatically removed from the Managed Program. This means that your Asset Manager will no longer be able to trade it.

If you wish to join the Managed Program again, simply click the “Join Program” button on your Portal and electronically re-sign the online LPOA.
Please contact us at support@tier1fx.com if you require further details or assistance.

Will you close my account if it remains inactive for some time?

Your account will not be closed however if it has been inactive for a prolonged period of time, you may be required to complete a short questionnaire and submit updated ID/Proof of address documents, if the ones previously submitted are no longer valid.
Please email support@tier1fx.com if you wish to re-activate a dormant account.

Will you close my account if it has zero balance?

Accounts which have a zero balance for more than 6 months, will generally be archived.
If you wish to re-activate your account, please contact us at support@tier1fx.com.
You may be required to complete a short questionnaire and submit updated ID/Proof of address documents, if the ones previously submitted are no longer valid.

Do you charge any fees if my account is inactive?

Yes, a fee of USD 15/EUR11/JPY1,500 will be charged to accounts that have been dormant for more than 90 days.

How do I close my account?

If you wish to close your account, please send a request to support@tier1fx.com.

How do I update/modify my personal details?

You can update your email and contact phone number in the “Profile” section of Client Portal.
For other changes and updates, please contact us at support@tier1fx.com.

How do I change the leverage on my account?

To change your account’s leverage, please send us an email request to support@tier1fx.com or submit a Help Desk ticket via your Client Portal .

Please note that the maximum leverage on your T1 account is determined by your account’s equity, as follows:

Equity Max. Leverage
<25,000 1:200
25,000 – 250,000 1:100
>250,000 1:50

T1 reserves the right to change your leverage as per above table. You will be notified by email before such a change is carried out.

In order for leverage changes to be correctly reflected, please remember to restart your platform after leverage changes are made.

Can I change the currency of my account?

It is not possible to change the currency of an existing account however you can open a new account in the desired currency.
Simply send an email request to support@tier1fx.com or request a New Landing Account from section “My Accounts” on your Client Portal.

Do you issue annual statements for tax purposes?

We do not issue specific statements for tax purposes however you can generate an account statement for the required period straight from your platform or from your Client Portal.

Login & Passwords: MT4

How do I login to my MT4 platform?

After downloading MT4 on your preferred device, launch the platform, click File>Login and enter your Login and Password.

I’m trying to login but I get the following error message: “invalid login”/“no connection”.

Please ensure that you are entering your correct login details. We recommend that you type them in manually rather than copying and pasting.

If your account has been inactive for more than 6 months, it has been placed on a read-only mode. In such case or if you are still unable to login, please contact our Support Team for further assistance.

What is an investor password?

An investor password is a read-only password which you can create if you wish to give other parties viewing access to your account. An individual who has logged in with an investor password cannot place trades or modify your account and platform in any way.

You can create an Investor Password by following these steps:

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your master password in the “Current Password” text field.
– Select the “Change read-only password” checkbox.
– Type in the desired investor password in the “New Password” field.
– Re-type the investor password in the “Confirm” field and click OK.

How do I change my MT4 password?

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your current password in the “Current Password” text field.
– Select the “Change master password” checkbox.
– Type in your desired new password in the “New Password” field.
– Re-type the new password in the “Confirm” field and click “OK”.

I can’t recall my password, how do I retrieve it?

You can reset your MT4 account password via the section My Accounts of your Client Portal:
– Navigate to section My Accounts and click on the account you wish to reset the password for;
– In the new window, click the “Change Password” button;
– Enter a password of your choice in the field New Password;
– Re-enter the same password in the field Retype Password
– Click “Submit”
Alternatively, please email support@tier1fx.com for assistance.

I’ve misplaced my account number(s), what should I do?

You can view a list of your accounts in section “My Accounts” of the Client Portal.
Alternatively, please send us an email at support@tier1fx.com. It is important that the email comes from the email address which we have on record for you.

Login & Passwords: JForex

How do I login to my JForex account?

Simply launch JForex on a device of your choice and enter your login, password and secure code (if you choose to use a PIN)

How does the PIN work?

The PIN is a 4 digit authentication code that offers better security when accessing your account.
You need to type in the characters shown in the number boxes corresponding to your PIN. For example, let’s say that your PIN is 1237 and you see the following displayed:

image

You have to type in the numbers shown in boxes 1, 2, 3 and 4, in that order: in this example, the code you’d need to enter would be 53638.

If the secure code is not accepted, click on “Reload” for another attempt without having to retype your login and password.

Do I have to use the PIN?

If you wish to remove this security feature, you will have to register one or more static IP addresses that you are connecting from. To do so, please contact us at support@tier1fx.com , providing your JForex account login and the static IP address(es) you wish to register. The request must be sent from the email address registered to your Tier1FX account.

I can’t login to my account.

This could be due to different reasons:

  • Please ensure that you have entered your login, password and secure code correctly;
  • Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full instructions for downloading and installing Java;
  • Clean the Java cache and try logging in again. For detailed instructions on how to clean the Java cache, please contact our support team via live chat or email at support@tier1fx.com .

How do I change my JForex password?

Please navigate to the “PORTFOLIO” tab on the JForex platform menu and click on “MY ACCOUNT”.

You will be redirected to your account’s settings page. Under “Security Settings”, click “Change Password” and complete the short password change form.

I can’t recall my password/login/PIN, how do I retrieve it?

Please email support@tier1fx.com for further assistance. It is important that the email comes from the email address which we have on record for you.

I’ve misplaced my account number(s), what should I do?

You can view a list of your accounts in the “Summary” section of your Client Portal.

Login & Passwords: Client Portal

How do I retrieve my Client Portal password?

Please click “Forgot Password” on the Client Portal login page at portal.tier1fx.com, enter your registered email address and click the “Reset” button. You will then receive an email with a password reset link through which you can set your new password.
Alternatively, please email support@tier1fx.com for assistance.

How do I change my Client Portal password?

You can change your password from the “Profile” section of the Client Portal.

Can I use my trading account password as my Client Portal password?

This is not recommended for security reasons. Your account and personal data are better protected if you use different strong passwords for each.

Login & Passwords: Phone Password

Why do I need this?

The Phone Password, which you set during the online registration process, is used to verify your identity when you contact us by phone thereby providing better security for your account.