FAQs Accounts

 

Demo accounts

How long is my Demo Account valid for?

MT4 demo accounts are non-expiring by default.

JForex demos are valid for 60 days. Should you require an extended/non-expiry demo, please send an email request to support@tier1fx.com or submit a ticket via the Help Desk on your Client Portal.

Can I have more than one Demo Account?

Yes, you can open an unlimited number of Demo Accounts.

Are trading conditions for Demo Accounts the same as for Live Accounts?

While Demo Accounts aim to replicate real markets and all features and functions of the live platform are available in the demo platform, please remember that demos operate in a simulated market environment.

A key difference between Live and Demo Accounts, for example, is that demo execution does not depend on real-time market liquidity. Another important distinction is that traders may have a different psychological mindset when trading in a simulated, risk-free environment.

Therefore, while practice accounts are an excellent means of getting to know the platform and market basics, please refer to demo trading results and performance with caution.

How do I monitor my Demo Account online?

You can monitor your Demo Account via the “Practice Accounts” section of your Client Portal.

How do I change the leverage on my Demo Account?

Please send an email request with the required leverage to support@tier1fx.com or submit a ticket via the Help Desk on your Client Portal.

Can I change my Demo Account base currency?

The currency of a Demo Account cannot be changed. You can simply open a new Demo in the required currency.

Is it possible to top-up my Demo?

Yes, please send an email request with the required top-up amount and demo account number to support@tier1fx.com or submit a ticket via the Help Desk on your Client Portal.

Can I fund my Demo Account with real money?

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money.

Once you are ready to start trading live, you can set up a real account within your Client Portal and deposit funds into it.

Can I withdraw profits made on my Demo Account?

No. Demo Accounts are designed for practice purposes only, providing trading experience in a risk-free environment using virtual money. Profits, as well as losses, are virtual.

If I have a Live Account already, can I also have a Demo?

Yes, you can have a Demo Account for as long as you wish.

Opening a Live Account

How do I open a Live Account?

You can open a live account in a few easy steps:

1. Click OPEN A LIVE at the top right-hand corner of the page

2. Complete the short Client Portal registration form. You will then receive an email contaiting a verification link

3. Clicking the email verification link will redirect you to your Client Portal, where you can open and manage live and demo accounts

4. Click OPEN A LIVE ACCOUNT and follow the 3 easy steps of the online registration process

All required documents (individual account applications ) can be uploaded straight on the Client Portal.

How long does it take for my application to be approved?

Your account will be activated within one business day from submitting your application and supporting documents. In some cases we may require further clarification or additional documents. In such cases, the account approval process may take longer to be finalized.

When can I start trading?

You can start trading as soon as your account is approved and funded.

Can I have more than one Live Account?

Yes, you can have as many Live Accounts as you need. Please note that additional Compliance Approval may be required if you wish to have more than 4 live accounts.

How do I open an additional account?

You can open up to 3 additional Live Accounts via the “ADD NEW ACCOUNT” section of your Client Portal.
While it only takes a few clicks to add a new account, additional Compliance Approval may be required in some cases. This may take up to one (1) business day to be finalized.

I started the registration process but had to stop before it was completed. Can I resume my application?

Yes, you can return to the Live Application form and complete it at any time. Simply login to your Client Portal, click OPEN LIVE ACCOUNT and you will be redirected to where you left off.

Do you accept residents of all countries?

Due to regulatory restrictions, we are unable to accept applications from residents of the following countries: USA, Iran, North Korea

Types of Accounts

What types of accounts do you offer?

You can see a comparison between the types of accounts we offer here .

I’d like to trade on both MT4 and JForex. Do I need separate Live Accounts?

Yes, you would need a separate Live Account for each platform.

Do you offer Managed Accounts?

Yes, we do. We cannot however recommend or endorse Money Managers.

More on Managed Accounts .

Can I open a Joint Account?

Yes! Simply complete the Joint Account Application Form and email it back to applications@tier1fx.com, along with the supporting documents listed on the form.

How can I open a Corporate Account?

To open a Corporate account, please complete the Corporate Account Application Form and email it back to applications@tier1fx.com, along with the supporting documents listed on the form.

Do you offer Swap-free Accounts?

Yes, we do. To request a swap-free account, please send us an email request to support@tier1fx.com or submit a Help Centre ticket via your Client Portal.

Documents

What documents are required to open an Individual Live Account?

We require the following documents:

square One valid unexpired form of ID. This can be one of the following:

  • Passport;
  • National ID card (front and back side copies);
  • Driving licence.

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

square One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

Please note that further documents may be required depending on the type of trading account you are applying for.

What documents do we have to submit in order to open a Corporate Account?

The following documents are required to open a Corporate Account:

square Corporate Account Application
square Client Agreement
square Corporate Resolution
square Certificate of Incorporation, Memorandum and Articles of Association:
Please provide copies of these, certified by the Company Secretary or Director.
square Certificate of good standing:
This can be issued from the Registrar of Companies of the country of origin OR from a lawyer/solicitor.
If issued by a lawyer, his/her contact details (address and ID/passport number) need to be included.
square Verification of all Beneficial Owners(1) AND of all persons who have trading authority(2):
This consists of one form of ID and one recent (not older than 3 months) document verifying current residential address for each person(3).
square Proof of Business Address: utility bill or bank statement, not older than 3 months

Please note that further documents may be required, depending on the nature of your business, your application and the type of trading account you are applying for.

(1) – Beneficial Owner: natural persons who hold directly or indirectly 25% shareholding and/or in the company or
beneficiaries that hold 25% of the property of the legal entity).
(2) – Employees granted trading authority do not need to provide verification.
(3) – If any of the Directors and shareholders is a corporate entity, we require the entity’s Memorandum and
Articles of Association, Certificate of Incorporation and verification of the Directors and shareholders.

What documents are required to open a Joint Account?

The following documents are required to open a Joint Account:

square Joint Account Application form
square
Client Agreement
square Verification of both Joint Account holders, including:

1- One valid unexpired form of ID. This can be one of the following:

  • Passport
  • National ID card (front and back side copies)
  • Driving licence

Please provide colour copies that clearly show your photo, name, date of birth, signature, issue and/or expiry date and serial number.

2- One recent* document verifying your current address:

  • Utility bill (electricity/gas/water or landline phone bill);
  • Bank statement;
  • Residence Certificate, issued by the government or local authority.

* Issued within the past 3 months

pencil Please note that further documents may be required depending on the type of the trading account you are applying for.

How do I send you my documents?

Individual Applications: You can upload your documents directly to the to the Client Portal during the online registration process.

Joint and Corporate Applications: Please email all documents, including the completed and signed application form, to applications@tier1fx.com

Can I send only one document if it contains all the required information - for example, my ID card also contains my address?

To better protect you with against fraud and identity theft, we are required by law to obtain two separate proofs of ID and address. If your ID card or driving licence includes your address, you can use these documents as proof of address however you would also need to submit a separate proof of ID, such as your passport.

I am renting/sharing a place and have no utility bills under my name. What should I do?

We can accept documents that show someone else’s name, as well as your own name, however, we cannot accept a document that only shows the name of that other person. If you are not able to provide us with a utility bill or bank statement in your name, we can accept an alternative government-issued document as a proof of address.

Do you accept PO Box numbers?

No, we are obliged by law to obtain a proof of your actual physical residential address.

Do you need copies of both sides of my ID?

Yes, if you choose to submit your ID card, please provide us with copies of both the front and reverse sides.

Do you accept electronically generated documents as proof of address?

To better protect you against fraud and identity theft, we do not accept electronically generated bills or bank statements.

Do you accept documents that are not in English?

Yes, we accept documents in all languages. Please note that occasionally we may contact you for further clarification.

Security & Verification

What is the purpose of the SMS verification code?

The SMS code is used as a form of electronic signature verification when submitting important documents to Tier1FX.

This is designed to better protect you against fraud (i.e. someone else authorising a change on your account without your knowledge) and is also a means by which you acknowledge you are familiar with and agree with the contents of the signed document.

What is the purpose of the Secret Question and Answer?

The Secret Question & Answer is used to verify your identity when you contact us by phone. This ensures better security for your account.

Existing Accounts

How do I open an additional Live Account?

You can open additional Live Accounts via the “Add New Account” section of your Client Portal. It only takes a few minutes to add a new account; however in some cases, additional compliance approval may be required. This may take up to one (1) business day to be completed.

I’d like to have my account managed by a Money Manager. What is the procedure?

Step 1: Once you have chosen a Money Manager, they will provide you with their unique Tier1FX ID Code and will explain their strategy and compensation scheme to you.

Step 2a: If you do not have a Tier1FX live account yet, you can open a managed account directly from your Client Portal; simply indicate the MM ID Code at the top of the live registration form or use the registration link provided by the MM.

Step 2b: If you wish to convert an existing live account, please contact our support team at support@tier1fx.com , requesting that we link your account to the PAMM/MAM in question. Remember to quote your live account number and the MM ID code.

Please note that you will be required to sign additional documents, such as a Power of Attorney and Compensation Acknowledgement form.

My account is managed by a Money Manager and I no longer want them to trade my account.

You have full control over your Money Manager’s activity on your account that allows you to disconnect from the master PAMM at any time.

By clicking the CLOSE ALL button in your Client Portal, all open positions on your account will be closed and the account, along with all remaining funds, will be automatically removed from the PAMM/MAM. This means that the MM will no longer be able to trade your account.

If you wish to link your account to this PAMM again, please contact our support team at support@tier1fx.com

Can I link my account to an IB/signal provider etc?

This option is only available for new accounts. Existing accounts cannot be linked to an IB.

Your IB/Signal Provider will provide you with their unique Tier1FX ID Code and details on any compensation scheme they may have in place.

You can then open a new live account directly from your Client Portal; simply indicate the IB Code at the top of the live registration form or use the online registration link provided by the IB.

Will you close my account if it remains inactive for some time?

If your account is inactive for more than 6 months, it will be placed in a read-only mode.

You can reactivate it at any time by completing and submitting the Account Reactivation Form .

Please note that an inactivity fee of USD 15/EUR11/JPY1,500 will be charged quarterly to accounts that have been dormant for more than 90 days.

Will you close my account if it has zero balance?

If your account has a zero balance for more than 6 months, it will be archived.

If you wish to reactivate it, simply complete and submit the Account Reactivation Form .

Do you charge any fees if my account is inactive?

Yes, a fee of USD 15/EUR11/JPY1,500 will be charged to accounts that have been dormant for more than 90 days.

How do I close my account?

If you wish to close your account, please submit a Help Centre ticket via your Client Portal.

How do I update/modify my personal details?

You can update your personal details in the “MY PROFILE” section of your Client Portal.

How do I change the leverage on my account?

To change your account’s leverage, please send us an email request to support@tier1fx.com or submit a Help Desk ticket via your Client Portal .

Please note that the maximum leverage on your T1 account is determined by your account’s equity, as follows:

Equity Max. Leverage
<25,000 1:200
25,000 – 250,000 1:100
>250,000 1:50

T1 reserves the right to change your leverage as per above table. You will be notified by email before such a change is carried out.

In order for leverage changes to be correctly reflected, please remember to restart your platform after leverage changes are made.

Can I change the currency of my account?

It is not possible to change the currency of an existing account however you can open a new account in the desired currency in the “ADD NEW ACCOUNT” section of your Client Portal.

Do you issue annual statements for tax purposes?

We do not issue specific statements for tax purposes however you can generate an account statement for the required period straight from your platform or from your Client Portal.

Login & Passwords

I need to place/modify/close a trade but I can’t login. What should I do?

Please call us for immediate assistance on +356 2327 3000

Login & Passwords: MT4

How do I login to my MT4 platform?

After downloading MT4 on your preferred device , launch the platform, click File>Login and enter your Login and Password.

I’m trying to login but I get the following error message: “invalid login”/“no connection”.

Please ensure that you are entering your correct login details. We recommend that you type them in manually rather than copying and pasting.

If your account has been inactive for more than 6 months, it has been placed on a read-only mode. In such case or if you are still unable to login, please contact our Support Team for further assistance.

What is an investor password?

An investor password is a read-only password which you can create if you wish to give other parties viewing access to your account. An individual who has logged in with an investor password cannot place trades or modify your account and platform in any way.

You can create an Investor Password by following these steps:

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your master password in the “Current Password” text field.
– Select the “Change read-only password” checkbox.
– Type in the desired investor password in the “New Password” field.
– Re-type the investor password in the “Confirm” field and click OK.

How do I change my MT4 password?

– From the “Menu” bar on your MT4 platform, select Tools > Options.
– Select the “Server” tab and click on “Change”.
– Input your current password in the “Current Password” text field.
– Select the “Change master password” checkbox.
– Type in your desired new password in the “New Password” field.
– Re-type the new password in the “Confirm” field and click “OK”.

I can’t remember my password, how do I retrieve it?

Simply submit a Password Reset request to the Help Centre on your Client Portal or by email to support@tier1fx.com .

I’ve misplaced my account number(s), what should I do?

You can view a list of your accounts in the “Accounts” section of your Client Portal.

Login & Passwords: JForex

How do I login to my JForex account?

Simply launch JForex on a device of your choice and enter your login, password and secure code (if you choose to use a PIN)

How does the PIN work?

The PIN is a 4 digit authentication code that offers better security when accessing your account.
You need to type in the characters shown in the number boxes corresponding to your PIN. For example, let’s say that your PIN is 1237 and you see the following displayed:

image

You have to type in the numbers shown in boxes 1, 2, 3 and 4, in that order: in this example, the code you’d need to enter would be 53638.

If the secure code is not accepted, click on “Reload” for another attempt without having to retype your login and password.

Do I have to use the PIN?

If you wish to remove this security feature, you will have to register one or more static IP addresses that you are connecting from. To do so, please contact us at support@tier1fx.com , providing your JForex account login and the static IP address(es) you wish to register. The request must be sent from the email address registered to your Tier1FX account.

I can’t login to my account.

This could be due to different reasons:

  • Please ensure that you have entered your login, password and secure code correctly;
  • Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full instructions for downloading and installing Java;
  • Clean the Java cache and try logging in again. For detailed instructions on how to clean the Java cache, please contact our support team via live chat or email at support@tier1fx.com .

How do I change my JForex password?

Please navigate to the “PORTFOLIO” tab on the JForex platform menu and click on “MY ACCOUNT”.

You will be redirected to your account’s settings page. Under “Security Settings”, click “Change Password” and complete the short password change form.

I can’t remember my password, how do I retrieve it?

Simply submit a Password Reset request to the Help Centre on your Client Portal or by email to support@tier1fx.com .

I’ve misplaced my account number(s), what should I do?

You can view a list of your accounts in the “Summary” section of your Client Portal.

Login & Passwords: Client Portal

How do I retrieve my Client Portal password?

Simply click “Forgot Password?” on the Client Portal login page.

How do I change my Client Portal password?

You can change your password in the “My Profile” section of the Client Portal.

Can I use my trading account password as my Client Portal password?

This is not recommended for security reasons. Your account and personal data are better protected if you use different passwords for case.

Login & Passwords: Secret Question & Answer

Why do I need this?

The Secret Question & Answer is used to verify your identity when you contact us by phone thereby providing better security for your account.