Disputes

Conflict of Interests

 

Conflict of Interests

Tier1 FX maintains and operates effective organisational and administrative arrangements with a view to taking all reasonable steps designed to prevent conflicts of interest that can adversely affect the interest of our clients.

In this regard, Tier1 FX takes all steps to identify conflicts of interest within the firm and any person directly or indirectly linked to us by control or between our client and another that arise in the course of business.

In compliance with the above, Tier1 FX established its Conflicts of Interest policy which is detailed in the Customer Service Agreement. The above policy outlines the instances when conflicts of interest could arise and how such situations can be managed in the best effective manner in the interest of our clients. Where a conflict of interest cannot be avoided, this shall be duly disclosed on before the undertaking of business with prospective clients.

Complaints Procedure

 

Complaints Procedure

Tier1 FX’s main objective is to establish and maintain clients’ relationship based on professionalism, ethics and integrity. If you is not satisfied with our services, we encourage you to write to us immediately and we will make every effort to resolve the matter within the shortest time frame possible.

We will acknowledge the receipt of your complaint in writing within 1 or 2 business days. We will also give you indications on how we intend to deal with your complaint. If your complaint was made to us by phone or chat, this letter will confirm our understanding of your concerns, also giving you a chance to tell us if we have gotten it wrong.

If our response to your initial complaint does not satisfy you, the matter will be forwarded to the Compliance Officer.

In the event that you do not accept the final solution proposed by the Compliance Officer, or if you feel that your complaint has not been redressed properly, you are invited to lodge an official complaint in writing with The Office of the Arbiter for Financial Services

The Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

Should you require to contact the Malta Financial Services Authority for other queries, you can do so at

Malta Financial Services Authority
Notabile Road
Attard BKR 3000
Freephone: 80074924
Tel: +356 21441155
Email:consumerinfo@mfsa.com.mt
Website:https://mymoneybox.mfsa.com.mt