Legal

Hogg Capital Investments/Tier1FX maintains and operates effective organizational and administrative arrangements with a view to taking all reasonable steps designed to prevent conflicts of interest that can adversely affect the interests of our clients.

In this regard, we take all steps to identify conflicts of interest within the firm and any person directly or indirectly linked to us by control or between our client and another that arise in the course of business.

In compliance with the above, we refer you to our Conflicts of Interest Policy below, which outlines the instances when conflicts of interest could arise and how such situations can be managed in the best effective manner in the interest of our clients. Where a conflict of interest cannot be avoided, this shall be duly disclosed to you before the undertaking of any business with you.

If you would like to discuss in further detail any aspects of our Conflicts of Interest Policy, please contact our Compliance Department at compliance@tier1fx.com

View Conflicts of Interest Policy here

For further details on Protection of Fund and Segregation of Client’s Assets, please see here

We will deal with your money in accordance with the MFSA Rules. Any of your money which is held by us on your behalf and which is not due for investment will be segregated from our money and held by us in an account of one or more reputable banking institutions both locally and overseas in accordance with the criteria for approval as established by the regulator.

Any transactions undertaken on your behalf shall be subject to the rules of the relevant exchange, clearing system or depositary and any terms of the agent or (eligible) custodian employed by the Company, including but not limited to, any right of reversal of any transaction (including any delivery or redelivery of any investment and any payment) on the part of any such entity or person.

You may fund your account with us by electronic bank transfer and from an account bearing the exact same registration details as that held by us in your name.
Payments from third parties will not be accepted and will be immediately returned, if received.

Clients can withdraw funds from their account by submitting a request via the Transfers section of their Client Portal or by completing the Tier1FX Redemption Form, which can be found in section “Support” of our website.

For your protection and in compliance with current laws and practices, we shall request a proof of transfer document upon your first deposit with us and we reserve the right to request the same on subsequent deposits if any. We may also request additional information and/or proof of identity, as the need may arise, before processing a withdrawal request.

This document sets out the process by which Tier1FX categorizes its clients, in accordance with the Markets in Financial Instruments Directive (“MiFID”) and the Investment Services Act, as well as the applicable investment services rules.

MiFID recognizes that investors possess differing levels of financial knowledge and investment expertise and that this requires appropriate and corresponding degrees of regulatory protection.

For this reason, MiFID introduces, in terms of regulatory priority and investor protection, three client investor categories: Retail Clients, Professional Clients (including Elective Professional Clients) and Eligible Counterparties.

As a client of regulated financial institution within a European Union member state, this categorization affects you directly and we, therefore, urge you to carefully read the full text of our Client Categorization Policy here

Hogg Capital Investments Limited/Tier1FX and its affiliates (“Hogg Capital Investments Limited/Tier1FX” or “we”, “the Company”) are committed to protecting the privacy of the personally identifiable information that we collect from you as you use this Website (the “Site”). The scope of Hogg Capital Investments Limited/Tier1FX’s commitment is detailed in our Privacy Policy. By submitting information, you agree to Hogg Capital Investments Limited/Tier1FX’s use of such information as described herein.

Please see our Terms of Use & Privacy Policy for more information about our online policies in general.

The Company fully complies with the General Data Protection Regulation (“GDPR”) (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regards to the processing of personal data and on the free movement of such data. Enforceable from 25 May 2018, GDPR represents the basis upon which our Privacy Notice is prepared.

Hogg Capital Investment/Tier1FX suggest you review this page periodically for any changes. For an up to date to our Privacy Notice on Data Protection, please click here.

Tier1FX’s main objective is to establish and maintain clients’ relationship based on professionalism, ethics and integrity. If you are in any way dissatisfied with our services, we recommend that your address your grievance in the first instance to support@tier1fx.com. We will make every effort to resolve the matter within the shortest time frame possible. When lodging a complaint please include your full name and surname and include as much detail on your complaint as you deem reasonable. Kindly note that this process is free of charge.

The Company will acknowledge the receipt of your complaint in writing within 1 or 2 business days and will provide you with indications on how the Company intends to deal with your complaint. If your complaint was conveyed by phone or via social media, we will formally acknowledge to you the receipt of and our understanding of your concerns in writing, thereby enabling you to confirm and/or correct our acknowledgment should it be required. Alternatively, you might be asked to lodge your complaint in writing to support@tier1fx.com.

If our actions and/or our undertakings to resolve your complaint do not satisfy you, including if you feel that your complaint has not been addressed properly, you may lodge an official complaint in writing with The Office of the Arbiter for Financial Services at the following address:

The Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

The purpose of the Key Information Documents (“KID”) is to inform retail investors about the nature and risks of the products offered by outlining of an investment product in a precise, factual and standardised document.

Key Information Document on FX Pairs
Key Information Document on CFDs on Commodities
Key Information Document on CFDs on Indices
Key Information Document on CFDs on Crypto

Any opinions, news, research, analyses, prices, or other information contained on this website is provided for general information purposes and do not constitute in any shape or form investment or any other advice.
Tier1FX will bear no responsibility for any loss or damage, including without limitation to, any loss of profit, which may arise, directly or indirectly, by use of, and/or reliance on, any such information.

The content of the material on this website is purely a marketing communication to the maximum extent permitted by law, Hogg Capital Investments/Tier1FX will not be held liable in any way for any loss or damage suffered by you using or access to our website or, should it occur, our failure to provide this website.