This could be due to different reasons:
- Please ensure that you have entered your login, password and secure code correctly;
- Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full instructions for downloading and installing Java;
- Clean the Java cache and try logging in again. For detailed instructions on how to clean the Java cache, please contact our support team via live chat or email at firstname.lastname@example.org .