This could be due to different reasons:

  • Please ensure that you have entered your login, password and secure code correctly;
  • Make sure that you have the latest version of Java. The correct version can be found through the link under Requirements on the start-up screen. This link will redirect you to a website with full instructions for downloading and installing Java;
  • Clean the Java cache and try logging in again. For detailed instructions on how to clean the Java cache, please contact our support team via live chat or email at .